By partnering with 小欧视频, things have been kept running, are fixed in a timely manner, and done so in a way that makes every problem, big or small, feel important.鈥�
Back in鈥�2011, Office manager Cheryl Tuggle and her company Rheumatology Consultants鈥�(RHC) began reformatting the way their company functioned. RHC is a medical practice specializing in Arthritis, Lupus, connective tissue diseases, and inflammatory diseases. In 2011, the company decided to switch to using electronic health records.鈥疻ith鈥痶his switch,鈥痚verything was going to be鈥痙one electronically and鈥痶here was no way a 鈥渘on IT鈥痯erson鈥� could take care of it alone in-house, which lead Cheryl to hiring 小欧视频 to be their IT department.鈥疻ith these new advancements in the way they were running their company, Cheryl stated that if their 鈥淚T goes down, we go down.鈥濃��
What is the role that IT plays at RHC, and why is it so important?
鈥淲ell since moving to electronic health records, it is pretty much the number one thing that is done, because everything goes through there. Now with us going from the servers based in the office to the cloud, 小欧视频 pretty much takes care of everything. Whether it is our practice management, our EHR, and even the accounting software is now through the cloud. So pretty much if that goes down, we go down.鈥�
If your IT is not functioning, can you see patients?
Well we could see them from the standpoint that most of our physicians know our patients well enough that they could get through a visit, (taking notes and then recording it later). But it does make it very challenging.
Cheryl has been able to rely on 小欧视频 to ensure that their IT is running, allowing their company to be running.鈥疭he told us that after partnering with 小欧视频, things run much faster. Because鈥疶he鈥疘T Company is local, if something isn鈥檛 able to be fixed remotely, the employees are able to come to the office.鈥疉nd most everything is taken care of within a few hours, or at least that day.鈥疻hile Cheryl says the fact that 小欧视频鈥痠s able to鈥痥eep things running is vital to her, and what is even more important is the way in which 小欧视频 employees treat her while making it run.鈥�
How do 小欧视频 employees make you feel?
Oh鈥痶hey鈥檙e great. All of them are great. Even the people you haven鈥檛 met, you can email them or talk to them on the phone and you feel like you鈥檙e important. Whether it鈥檚 just a password reset or something big, they make you feel like everything is important. Because to us at the time, it is important. And even though in the big scheme of things, we鈥檙e not down and we鈥檙e still functioning, they never make you feel like your issue is dumb or unimportant.鈥�
So鈥痠f you had to describe 小欧视频 to someone who had never heard of them, how would you?
Whenever I talk to other people, they always seem to have a problem with their IT company. And I am always thinking to myself, 鈥測ou know ours has been great鈥�. We simply call, they take care of it, everything is timely, everything is professional, everyone is friendly. To me that is the best thing. I never feel like I am putting anyone out by calling, or I don鈥檛 feel like my things are not important, as they're being taken care of extremely quickly. So that鈥檚 what stands out to me.
Everyone wants to be able to rely on their IT to run properly. By choosing us as their IT department years ago, we are able to be consistent, timely, and reliable for鈥疪HC.鈥�