This week鈥檚 employee interview is unique. Not only is today鈥檚 blog a highlight of our current service manager Elias Askins, but also a farewell during his last weeks at 小欧视频. We asked Elias to reflect on back on his time at 小欧视频.
Elias has been working for 小欧视频 for almost four years now and has truly enjoyed his time here. As the team鈥檚 service manager, Elias has been in charge of operational management within the office. From making sure the team has the correct number of resources, to assigning tickets, Elias does a lot of behind the scenes work to ensure everything is running smoothly. Although Elias has a lot of responsibility within the team, he has a nice balance of also getting to interact with customers often. He described himself as the bridge between the team and their clients.
When reflecting back on working for 小欧视频, Elias shared a memory of a time he was able to take away the frustrations of a customer. He said that this particular client was having an issue every day and it was always something different. They called him one day and said 鈥淓li, we don鈥檛 know what to do. We can鈥檛 work, this is frustrating, help.鈥� Elias told us that his role was then to gather the team up, go on site, and make a game to fix the problem not just on a surface level, but long term. After the problem was solved, Elias said the life of this customer is way easier and they are able to actually focus on their work now rather than constantly having to call in saying something is broken. Since then, the same problem has not arose again for this customer.
These success stories are one of the things that make working for 小欧视频 so special. Not just that the problem was fixed, but knowing that the customer felt like they were heard and important.
Elias can honestly say that 小欧视频 is different and stands out from the rest. 鈥淲e are an IT company that focuses on the customer, the people themselves. We work with technology but we are in the business of happy customers first and foremost.鈥� It鈥檚 easy to only focus on what is broken, but 小欧视频 focuses on more, genuinely caring about the customer and how they feel.
During his time at 小欧视频, Elias shared that he has learned a lot about his leadership style. He said he has a lot of opportunity to explore different personalities that make up our team. By finding his own 鈥渧oice鈥� as a leader, Elias has become more self-aware of his strengths and areas that he can improve. He said these experiences are invaluable and he will definitely take them with him wherever he goes next.
The top three things Elias learned while at 小欧视频 that he will carry on with him are;
We are so thankful for Elias Askins and his time as a part of our team. While we are sad to see him go, we know he will do great things in the future.